Ethics and Integrity

The IKEA vision is to create a better everyday life for the many people. Every word in this statement gives us inspiration and guidance. We side with the many people and embrace development to make people’s everyday lives better. By always keeping their best interests in mind, we can create positive change for families, communities and societies.

We also believe that whatever we are doing today, we can do a bit better tomorrow. Because, like our founder, Ingvar Kamprad, once said: “Happiness is not reaching your goal, happiness is being on the way”.

The IKEA way of doing business

The IKEA way of doing business is rooted in the IKEA values and culture. The IKEA values show up in our actions, decisions and behaviours. This behavioural part is the foundation of the way we do business and the way we interact with each other and those around us.

Our corporate conscience comes alive through our approach to ethics and integrity, both of which stem from our strong culture and values. Our viewpoints on different topics exemplifies this clearly and positively. Click here to read more.

At Inter IKEA Group, we continuously strive to be a mindful and caring company. A place where you can be you, where everyone feels safe and appreciated. Our shared view on ethics and integrity help to build and protect our vision. But as we all know, things do not always go as planned.

Code of conduct

Our code of conduct is a tool to help us navigate difficult situations and deal with complexity. How? By providing clear expectations on how we should behave and clearly defining the lines of unacceptable behaviour. Curious to know more, Click here.

Raise a concern

When we care about each other, we create a better everyday life together. However, despite our best efforts, things that should never happen, sometimes do anyway.

If you experience or observe misconduct in a work-related context involving Inter IKEA Group, we would like you to speak up. We offer different options to raise a concern and trust that you will choose to report in the way that feels most comfortable to you. At Inter IKEA Group we encourage open and honest dialogue in the workplace. Often it is possible to address a concern directly with the person involved, or with the support of a manager or a colleague from HR. However, we also realise that there are concerns for which a more neutral way of reporting is better or feels more suitable.

That is why we have our Raise a Concern platform. No matter which of the options you choose, we will listen and follow-up appropriately.

On the Inter IKEA Group Raise a Concern platform, you are welcome to raise concerns regarding breaches or misconduct related to the Inter IKEA Group code of conduct or breaches of laws or regulations. The Raise a Concern platform gives you the possibility to speak up and be listened to.

I want to raise a concern

Do not use the Raise a Concern Platform to report an immediate threat to life or property. If you require emergency assistance, contact your local authorities. If you want to raise a concern related to the IKEA retail business, please refer to the IKEA retailer in the market in question here. If you want to raise a concern related to the IKEA Foundation, or the work it supports, visit ikeafoundation.org.

Inter IKEA Group Raise a Concern Procedure

Read about why and how you can raise a concern; and how Inter IKEA Group manages concerns

Inter IKEA Group has different options and procedure for raising a concern. Here you can find more information about how to raise a concern and how Inter IKEA Group manages the concerns that are raised.

Concerns raised – a look at the numbers

In FY23, 129 concerns related to Inter IKEA Group were reported. The majority of the concerns were reported in the supply operations, which have the most co-workers. Most cases reported concerned either HR or business ethics related topics (e.g., harassment, discrimination, leadership behaviour, conflict of interest and bribery).

82% of the concerns raised were found to be (partly) substantiated, leading to different disciplinary actions and process improvements.

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If you have a question about the Inter IKEA Group code of conduct, Raise a Concern or ethics in general, please use this contact form. Your question will be handled by the Inter IKEA Group Ethics & Integrity team.

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